Infra Range Refund and Return Policy
Last Updated: July 27, 2026
This refund and return policy explains the rules for products purchased directly from the Infra Range Store. It covers return eligibility, return shipping, damaged products, incorrect orders, refunds, cancellations, and warranty requests.
We want you to be satisfied with your Infra Range purchase. Please review this policy before placing an order and contact us if you experience a problem.
This policy applies only to physical products purchased directly from Infra Range. Products purchased from Amazon or another third-party retailer must follow that retailer’s return and refund policy.
30-Day Returns
You may request a return within 30 days after receiving your order.
To qualify for a standard return, the product must:
- Be unused and in its original condition
- Include all original components and accessories
- Include the original packaging when reasonably possible
- Show no signs of misuse, damage, or unauthorized modification
- Be returned with prior authorization from Infra Range
We may refuse a return that does not meet these requirements. We may also refuse packages sent back without prior return authorization.
How to Request a Return
Contact Infra Range before shipping a product back.
Email: support@infra-range.com
Please include the following information:
- Your full name
- Your order number
- The product you want to return
- The reason for the return
- Photos if the product is damaged, defective, or incorrect
We will review your request and provide return instructions. Do not ship the product until you receive those instructions.
Return Shipping Costs
Customers are responsible for return shipping costs when returning an unwanted product or a product ordered by mistake.
Infra Range will cover reasonable return shipping costs when we confirm that:
- The product arrived damaged
- The product has a manufacturing defect
- Infra Range shipped the wrong product
- The order is missing an included component
We recommend using a shipping service that provides tracking and delivery confirmation.
Infra Range is not responsible for a return package that becomes lost or damaged before it reaches us when the customer arranged the return shipment.
Refund Processing
We will inspect the returned product after receiving it. We will then notify you whether the refund has been approved or denied.
If approved, we will issue the refund to the original payment method.
Please allow approximately 5 to 10 business days for your bank or financial institution to post the refund after Infra Range issues it.
The time needed to display the refund may vary by payment provider. Infra Range cannot control processing delays caused by a bank, card issuer, or payment processor.
Original shipping charges are not refundable unless the return resulted from an Infra Range error or a product that arrived damaged or defective.
Damaged or Defective Products
Contact us within 7 days after delivery if your order arrives damaged, defective, incomplete, or unusable.
Please include:
- Your order number
- A description of the problem
- Clear photos of the product
- Photos of the shipping box and packaging
- Photos of any visible shipping damage
Keep the product and its packaging until we complete our review.
Depending on the circumstances, Infra Range may repair the product, replace the affected component, replace the product, or issue a refund.
Incorrect or Incomplete Orders
Contact us as soon as possible if you receive the wrong product or your order is missing an included component.
Infra Range will review the order and provide instructions. We will correct a verified fulfillment error at no additional cost to you.
Non-Returnable Products
The following products normally cannot be returned:
- Digital downloads after delivery
- Activated software licenses or redemption codes
- Gift cards
- Products intentionally damaged after delivery
- Products altered or modified without authorization
- Products damaged through improper installation or misuse
- Products returned after the applicable return period
- Products purchased from a third-party retailer
This section does not limit any non-waivable rights provided by applicable consumer law.
Infrared Filters and Electronic Components
Infrared filters, laser devices, cables, adapters, and electronic components require careful handling.
Damage caused by dropping a component, improper installation, excessive force, liquid exposure, unauthorized modification, incorrect voltage, misuse, or normal wear is not treated as a manufacturing defect.
Before requesting a return, review the applicable setup and compatibility instructions. Some performance issues may result from camera compatibility, calibration, lighting, accessory alignment, or an incorrect equipment configuration.
Contact Infra Range support if you need help identifying a setup or compatibility problem.
Order Cancellations
You may request cancellation before an order enters fulfillment or ships.
Contact support@infra-range.com as soon as possible. We will make reasonable efforts to stop the order.
We cannot guarantee cancellation after fulfillment has started. Once an order ships, you must follow the standard return process described above.
Limited Product Warranty
Unless a product page states otherwise, Infra Range products include a 30-day limited warranty against manufacturing defects, beginning on the delivery date.
To request warranty assistance, contact Infra Range and provide your order number, a description of the issue, and supporting photos or video when requested.
The limited warranty does not cover:
- Accidental damage
- Abuse or neglect
- Improper installation
- Normal wear and tear
- Damage caused by unauthorized modifications
- Damage caused by incompatible equipment
- Damage caused by incorrect power, voltage, or connections
- Damage caused by unsafe or unintended use
After reviewing an eligible warranty claim, Infra Range may repair the product, replace the affected component, replace the product, or provide another remedy permitted by applicable law.
This limited warranty does not reduce any warranty or consumer rights that applicable law does not permit us to exclude.
Third-Party Retailer Purchases
Some products displayed on the Infra Range Website are sold by Amazon or another third-party retailer.
If you complete the purchase on another retailer’s website:
- The retailer is the seller of record
- The retailer processes your payment
- The retailer handles shipping and fulfillment
- The retailer’s return period applies
- The retailer processes returns and refunds
Infra Range cannot approve or issue a refund for a purchase completed directly with another retailer.
The Federal Trade Commission recommends reviewing a seller’s return deadline, return-shipping responsibility, and refund procedures before purchasing online. You can review its online shopping guidance for general information.
Safe Product Use
Infra Range products are intended for dry-fire training, simulation, and educational use.
Always confirm that every firearm is completely unloaded before beginning dry-fire training. Remove all live ammunition from the training area.
Never look directly into an infrared laser beam. Never aim a firearm, training firearm, or laser device at another person or animal.
Customers must follow all equipment instructions, applicable laws, and standard firearm safety practices.
Additional safety requirements appear in the Infra Range Terms and Conditions.
Contact Infra Range
Contact us with questions about a return, refund, damaged order, cancellation, warranty request, or product problem.
Email: support@infra-range.com
You may also visit the following pages:
By purchasing from the Infra Range Store, you acknowledge that you have reviewed this refund and return policy.